I am regularly contacted by business clients who are frustrated with their employees who refuse to talk to them and cannot follow instructions.

When asked about a recent conversation with a particular employee, one client described how the employee had not understood a set of instructions that had been given and as a consequence had not completed a task correctly.

When I then questioned the employee about this particular instruction I received an entirely different comprehension of what was said.

With a proper understanding of exactly what communication means, these dilemmas can be avoided completely.

Communication has two main components: Language and Culture. One cannot exist without the other.

If this is a common challenge in your workplace, try asking your employee to repeat the instruction they have been given.

What you will hear them say will greatly affect the way you convey information to them in the future.

Author: Ralph Hunter