I am regularly contacted by business clients who are frustrated with their employees who refuse to talk to them and cannot follow instructions.

When asked about a recent conversation with a particular employee, one client described how the employee had not understood a set of instructions that had been given and as a consequence had not completed a task correctly.

When I then questioned the employee about this particular instruction I received an entirely different comprehension of what was said.

With a proper understanding of exactly what communication means, these dilemmas can be avoided completely.

Communication has two main components: Language and Culture. One cannot exist without the other.

If this is a common challenge in your workplace, try asking your employee to repeat the instruction they have been given.

What you will hear them say will greatly affect the way you convey information to them in the future.

Author: Ralph Hunter

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About Inwork International

In Work International trades globally in skilled people and was formed by the founding and Managing Director of In Work, Ralph Hunter. In Work was established when Ralph Hunter identified a number of critical needs in the employment and training industry that were not being met by Government agencies. Commencing in 1997, In Work has been actively involved in servicing these needs to help individuals sustain long term employment.

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